Complaints Process

We welcome feedback on our services and the chance to do better.

We maintain a procedure for handling complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.  If you have a complaint about our service you may refer your complaint to the General Manager.  He may be contacted as follows:

• By email at manager@waitematalaw.org.nz or

• By telephone at 09 835 2130.

• By letter

If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to the Chairperson of Waitemata Community Law Centre’s Board.

The New Zealand Law Society also maintains a complaints service and you are able to make a complaint to that service.  To do so you should contact the NZLS. 0800 261 801 or PO Box 5041, Lambton Quay, Wellington 6145.